Maintenance & Support

Telephone Support
Because we understand how important customer satisfaction is, VendorNet is committed to 24x7 system support to address any questions or issues. Remember, your success is our success, and that's why we're available 24 hours a day, each and every day. If you have a problem contact us at 561-265-3939.

VendorNet Upgrades
Furthering our commitment to delivering the features and capabilities that positively impact retailer and supplier's bottom line, all VendorNet clients receive respective VendorNet Commerce Suite module upgrades at no additional charge. Semi-annual releases contain many new features and functions largely based on input from our retailer and supplier Advisory Panels that expand and further automate the capabilities of the system.

1st line Telephone Support for Suppliers
VendorNet's Client Services team also offers '1st Line Supplier Support' direct to suppliers as an optional service providing suppliers with a direct contact to VendorNet customer support representatives for any questions, re-training, or trouble shooting assistance thus eliminating the need for retailer intervention. Routine vendors surveys are conducted as part as this service plan.